All shipping transactions are sent directly from us in Melbourne, Victoria.
Your order should be sent out to you within 3 - 7 business days (dependent on stock levels) after your order has been placed. Please be aware that business days are (Monday to Friday from 9:00am-6:00pm). This time frame does not include delivery, this is processing your order to have it sent out to you.
If for some reason we are out of stock of a product on your order, we will ship you the balance of the order and generally put that item on back-order/pre-order for you (provided we are likely to receive more stock of the item) or we will refund you for that item (if we are not likely to get it back in). You will be notified about these issues (if they arise) via email by support.
If your product(s) is/are oversized, or weighs more than 20kg, we will need to use a courier service to deliver your order to you. However, we will need to contact you to arrange for someone to be home at the delivery address. The cost will be an amount more than the standard flat rate and will be based solely on the size and weight of your order.
Standard Parcel Shipping - Expected delivery after processing time (3 - 7 Business days), trackable through Australia Post.
VIC: Approximately 1-2 business Days
NSW/ACT: Approximately 3-4 business Days
QLD: Approximately 4-6 business Days
NT/WA: Approximately up to 11 business Days
TAS: Approximately 3-4 business Days
SA: Approximately 3-4 business Days